Guarantee process for bicycle lamps

Bicycle lamps from OSRAM not only stand for better sight and visibility but also for highest quality. Should you still have reason to be unsatisfied, you can here find information concerning guarantees at OSRAM.

Here's how the guarantee works

OSRAM bicycle lamps that fail to work properly as a result of a product defect in non-commercial applications during the 2-year period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses listed in the list of countries.

To receive a replacement, please send the defective lamp in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area. Your statutory rights to non-defective goods remain unaffected.

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